UK local council (London borough) · Local government

Secure mobile device management for a UK local council

NHZ Global supplied and customised a mobile device management platform that lets a London borough council's IT team lock down, configure and support frontline Android devices from one console — later licensed to a second borough.

Services: Mobile device management (MDM), Android kiosk apps, licensing & support

Secure mobile device management for a UK local council

2

London borough councils

The challenge

Council frontline teams — housing officers, social care, parking enforcement, libraries — rely on fleets of Android tablets and handsets. Without central control, devices drifted: staff changed settings, installed personal apps, missed updates, and a lost device meant a potential data-protection incident.

Commercial MDM suites charge per device per month, which adds up quickly across a borough, and the IT team needed something that fitted public-sector procurement and could be supported locally rather than through a distant vendor.

What we did

We delivered a customised MDM platform built on the open-source Headwind MDM core, extended with our own plug-ins and packaged as an annual licence with a UK support contract:

  • Kiosk launcher that restricts each device to approved council apps only
  • Remote policy and configuration — Wi-Fi profiles, security settings and app deployment pushed silently to every device
  • Device inventory and location, with remote lock and wipe for lost or stolen units
  • Messaging / pager, photo-capture and contacts plug-ins written for the council’s field workflows
  • Hosted database and admin console, plus onboarding sessions for the IT team

After a successful rollout, the same platform was licensed to a neighbouring London borough.

The results

  • Two London boroughs on a single supported platform
  • Fixed annual licence instead of per-device fees
  • Local UK support contract renewed annually

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