01 The challenge
Emergency call-outs were expensive and disruptive, escalator and lift outages hit passenger flow at the worst moments, and the maintenance team had no data on asset condition — only a log of what had already broken. Contract SLAs were monitored on spreadsheets and the annual unplanned-maintenance bill kept growing.
02 What we did
- Sensor layer on critical assets — vibration, temperature, current draw, run-time and door cycles — connected through the airport's network
- Facilities platform with an asset register, live condition dashboards and threshold-based alerts
- Predictive rules and models that flag assets drifting out of normal operating range days before failure
- Work-order integration: alerts create tickets, assign engineers and track response times against SLA
- Contractor and compliance reporting generated automatically for statutory inspections
03 The results
- Unplanned incidents on monitored assets fell substantially in the first year
- Escalator and lift availability improved to near-continuous
- Fault response measured in minutes, with engineers dispatched automatically
- Significant reduction in annual emergency-maintenance spend