A group of GP practices serving tens of thousands of patients relied entirely on phone booking, with long hold times and a high no-show rate. We built a patient app for booking, reminders and repeat prescriptions, integrated with the practices' clinical system.
Long phone queues pushed patients to book anything available and then not turn up, costing hundreds of clinical hours a month. Repeat prescriptions were requested on paper or by phone with a two-day turnaround. Patient satisfaction with access was poor, and reception staff were overwhelmed.
Other projects from the same team.
Local government NHZ Global supplied and customised a mobile device management platform that lets a London borough council's IT team lock down, configure and support frontline Android devices from one console — later licensed to a second borough.
Local government / passenger transport Councils run hundreds of daily home-to-school journeys for children with special educational needs and disabilities (SEND). Sendtra gives the transport office one place to plan routes, allocate drivers and passenger assistants, and see every journey happening — with a driver app that replaces paper run sheets.
Trading & distribution Al Shahama Trading replaced spreadsheets and WhatsApp threads with a CRM built around the way their sales team actually works — from first enquiry to quotation to order — hosted and supported by NHZ Global on a monthly plan.
