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Hotel IQ: turning hotel quality audits into an online scoring and benchmarking platform

A hotel quality-audit consultancy was running weighted audits for luxury properties in spreadsheets. NHZ Global built Hotel IQ into a web platform where auditors capture findings, scores are calculated automatically and hotel groups compare properties on live dashboards.

ClientHotel IQ
IndustryHospitality consulting
What we deliveredWeb application development, reporting & dashboards
Hotel IQ: turning hotel quality audits into an online scoring and benchmarking platform
1Template engine replacing dozens of spreadsheets

01 The challenge

Each audit used a large template — hundreds of standards grouped into sections, each with its own weighting — maintained in Excel. Consolidating results, producing client reports and comparing hotels across a group took days of manual work, and every template change risked breaking the scoring. The consultancy needed a system its auditors could use on site and its clients could log into.

02 What we did

NHZ Global delivered the IQ Audit web application under a fixed-scope contract, from wireframes to production:

  • Template builder — sections, standards and weightings defined once and versioned (the 2015 template was migrated as the first)
  • Auditor entry screens optimised for working through a property quickly, with evidence notes
  • Automatic weighted scoring replacing spreadsheet formulas
  • Client dashboards comparing properties and periods, with exportable reports
  • User management for consultants, hotel clients and property managers

03 The results

  • Audits scored instantly instead of consolidated by hand
  • Template changes made by the consultancy without developer time
  • Properties from Bangkok to Cologne benchmarked on one system

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