01 The challenge
Customers were promised delivery windows the business could not verify, so ETA accuracy was poor and service calls high. Dispatchers spent their day on the phone locating vehicles. Fuel was a major uncontrolled cost and there was no data on harsh braking, speeding or idling until an incident happened.
02 What we did
- Telematics integration for every vehicle — GPS, engine data, fuel and driver ID
- Live dispatch console with map view, job allocation, route optimisation and automatic re-planning when the day changes
- Predictive ETAs using live traffic and historical performance, shared with customers automatically
- Driver app for job details, proof of delivery and two-way messaging
- Driver-behaviour and fuel analytics with coaching reports and exception alerts
03 The results
- ETA accuracy improved dramatically, cutting inbound "where is my delivery" calls
- Fuel consumption reduced through routing and behaviour coaching
- Driver incident rates fell with visibility and feedback
- Customer satisfaction scores rose across the contract base