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Logistics / Transportation

Real-time fleet intelligence for a national logistics operator

A logistics business running thousands of vehicles across the UK had no live view of its fleet: dispatch worked by phone, ETAs were guesses and fuel and driving behaviour went unmonitored. We delivered a real-time fleet-intelligence platform with dispatch, tracking and driver tools in one place.

ClientNational logistics operator (confidential)
IndustryLogistics / Transportation
What we deliveredTelematics platform, dispatch software, driver app, analytics
Real-time fleet intelligence for a national logistics operator
LiveEvery vehicle visible to dispatch
PredictiveETAs shared with customers automatically
LowerFuel and incident costs

01 The challenge

Customers were promised delivery windows the business could not verify, so ETA accuracy was poor and service calls high. Dispatchers spent their day on the phone locating vehicles. Fuel was a major uncontrolled cost and there was no data on harsh braking, speeding or idling until an incident happened.

02 What we did

  • Telematics integration for every vehicle — GPS, engine data, fuel and driver ID
  • Live dispatch console with map view, job allocation, route optimisation and automatic re-planning when the day changes
  • Predictive ETAs using live traffic and historical performance, shared with customers automatically
  • Driver app for job details, proof of delivery and two-way messaging
  • Driver-behaviour and fuel analytics with coaching reports and exception alerts

03 The results

  • ETA accuracy improved dramatically, cutting inbound "where is my delivery" calls
  • Fuel consumption reduced through routing and behaviour coaching
  • Driver incident rates fell with visibility and feedback
  • Customer satisfaction scores rose across the contract base

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