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Travel / E-commerce

A multi-supplier booking platform for a specialist travel agency

A specialist long-haul agency built every itinerary by hand across a dozen supplier portals — hours per quote while customers expected instant prices. We built a booking platform that assembles flights, hotels and transfers from all suppliers in minutes and lets customers book online.

ClientLong-haul travel agency (confidential)
IndustryTravel / E-commerce
What we deliveredBooking platform, supplier API integrations, online payments
A multi-supplier booking platform for a specialist travel agency
MinutesMulti-city quotes, down from hours
One searchAll supplier systems behind it
OnlineCustomers booking tailor-made trips themselves

01 The challenge

A multi-destination itinerary meant logging into airline, hotel, transfer and excursion systems one by one, copying prices into a document and emailing it — by which time availability had often changed. High-intent customers were leaving for online travel agents offering real-time confirmation, and agents' time went on admin rather than selling.

02 What we did

  • Supplier integrations — flight, hotel, transfer and activity APIs unified behind one search and pricing engine
  • Itinerary builder for agents: multi-city trips assembled with live availability in minutes, with margin rules applied automatically
  • Customer-facing online booking for packaged and tailor-made trips with secure payment and deposits
  • Quote-to-booking workflow with shareable quotes, expiry and one-click confirmation
  • Back-office for supplier confirmations, documents and finance reconciliation

03 The results

  • Quote turnaround cut from hours to minutes
  • Online bookings grew from nothing to a major share of revenue
  • Agent productivity multiplied as admin fell away
  • Booking abandonment well below the industry average; tens of millions processed annually

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