01 The challenge
A multi-destination itinerary meant logging into airline, hotel, transfer and excursion systems one by one, copying prices into a document and emailing it — by which time availability had often changed. High-intent customers were leaving for online travel agents offering real-time confirmation, and agents' time went on admin rather than selling.
02 What we did
- Supplier integrations — flight, hotel, transfer and activity APIs unified behind one search and pricing engine
- Itinerary builder for agents: multi-city trips assembled with live availability in minutes, with margin rules applied automatically
- Customer-facing online booking for packaged and tailor-made trips with secure payment and deposits
- Quote-to-booking workflow with shareable quotes, expiry and one-click confirmation
- Back-office for supplier confirmations, documents and finance reconciliation
03 The results
- Quote turnaround cut from hours to minutes
- Online bookings grew from nothing to a major share of revenue
- Agent productivity multiplied as admin fell away
- Booking abandonment well below the industry average; tens of millions processed annually