01 The challenge
Student satisfaction with the digital experience was low and mobile use was minimal because the legacy LMS barely worked on a phone. Learning tools had accumulated around it — video, quizzes, submissions, forums — each with its own login. Faculty spent hours on administration and had no early warning when a student was disengaging.
02 What we did
- New learning platform designed mobile-first, with a native app and single sign-on across every tool
- Content and grade migration from the legacy system, course by course, with academic sign-off
- Integrated timetable, submissions, feedback and discussion in one place for students
- Engagement analytics flagging at-risk students to tutors early, with intervention workflows
- Faculty tools that cut routine administration — bulk actions, templates and automated reminders
- Launched over one academic year with a pilot faculty first
03 The results
- Student satisfaction with the digital experience rose sharply after launch
- Most students moved to mobile within the first semester
- Lecture and course engagement increased several-fold
- Earlier intervention for at-risk students, supporting retention